1. Introduction
MEEK Technologies Limited (“MEEK Technologies,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers' information.
MEEK POS is a cloud-based Point of Sale (POS) software product offered through a Software-as-a-Service (SaaS) model. It enables businesses to manage sales, inventory, customers, and other business operations through an internet-connected device.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you visit our website, register for an account, purchase a subscription, or use MEEK POS and its related services.
By accessing our website, registering for an account, or using our services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek your consent as appropriate.
2. Information We Collect
Depending on how you interact with MEEK POS, we may collect the following categories of information.
2.1 Personal and Account Information
When you register for or use MEEK POS, we may collect:
Full name and business or organization name.
Email address and telephone number.
Username, account identifiers, and authentication information.
Business profile and contact details.
Account preferences and configuration settings.
Information submitted through registration, contact, or support forms.
We use this information to create and manage accounts, verify registration details where necessary, provide access to the software, and communicate with customers.
2.2 Subscription and Payment Information
When you purchase or renew a MEEK POS subscription, we may collect and maintain information relating to:
Selected subscription plan, such as monthly or yearly subscriptions.
Subscription start date, expiry date, and renewal status.
Payment status, transaction reference, and payment confirmation.
Billing details and invoices.
Records necessary to resolve payment disputes, refunds, or billing enquiries.
Online payments may be processed through third-party payment gateways or financial service providers. The information collected directly by those providers is subject to their respective privacy policies and security practices.
The payment information available to MEEK Technologies will depend on the payment method and integration used. Customers should review the relevant payment provider's terms before completing a transaction.
2.3 Business and Operational Data
When customers use MEEK POS, they may enter business information into the system, including:
Product names, descriptions, prices, and stock information.
Sales transactions, invoices, and purchase records.
Customer names, contact details, and transaction histories.
Supplier information and purchase records.
Inventory, stock movements, and related operational records.
Employee or user profiles and role-based access information.
Reports, preferences, and other business information entered into the software.
This information is processed to provide the POS functionality selected by the customer.
Customers are responsible for ensuring that they have the necessary authority to collect and enter personal information about their own customers, employees, suppliers, and other individuals.
2.4 Technical and Usage Information
When you visit our website or access the software, certain technical information may be collected automatically, depending on our system configuration. This may include:
IP address and connection information.
Browser type and version.
Device type and operating system.
Login timestamps and session information.
Pages visited and interactions with the website or application.
Application logs, error reports, and security-related events.
We use this information to operate the platform, troubleshoot technical problems, maintain service reliability, and help detect unauthorized access or misuse.
2.5 Communications and Support Information
If you contact us for assistance, submit a complaint, request a quotation, or communicate with our support team, we may retain your contact information and the contents of the communication to respond to your enquiry and maintain relevant service records.
3. How We Use Your Information
MEEK Technologies may use collected information for the following purposes:
Account Registration and Activation: To register users, generate or manage account credentials, activate subscriptions, and provide access to MEEK POS.
Subscription Management: To manage monthly and yearly subscriptions, monitor validity periods, process renewals, and communicate subscription-related notices.
Payment Processing: To verify payment status, maintain billing records, issue invoices or receipts, and address payment-related enquiries.
Software Operation: To provide POS functionality and process business information entered by customers.
Customer Support: To respond to enquiries, resolve technical issues, and assist with account access.
Security and Fraud Prevention: To monitor system activity, investigate suspicious transactions, protect accounts, and prevent unauthorized use.
Service Improvement: To identify technical problems, evaluate performance, and improve usability and functionality.
Communication: To send account notifications, payment confirmations, service announcements, policy updates, and other relevant communications.
Legal and Regulatory Compliance: To maintain required records and respond to lawful requests from competent authorities.
Business Administration: To manage our contractual relationships, accounting, customer records, and legitimate business operations.
We will seek consent where required for any processing that cannot otherwise be carried out on an applicable lawful basis.
4. Customer Business Data and Privacy Responsibilities
MEEK POS allows businesses to maintain their own operational and customer records. We recognize that such information may include personal data belonging to individuals who interact with our customers' businesses.
For information that a customer enters into MEEK POS for its own business purposes, the customer generally determines why and how that information is collected and used. In such circumstances, the customer is responsible for ensuring that the collection and use of that information comply with applicable privacy and data protection requirements.
MEEK Technologies processes such information as necessary to provide, maintain, secure, and support the service, in accordance with the applicable subscription terms and service arrangements.
Customers should:
Collect personal information only for legitimate business purposes.
Provide appropriate privacy notices to their own customers and employees.
Obtain consent or other lawful authorization where required.
Limit access to authorized employees and users.
Maintain accurate business records and appropriate access permissions.
Avoid entering unnecessary sensitive or confidential information into the system.
Respond appropriately to privacy requests from individuals whose information they control.
Customers must not use MEEK POS to unlawfully collect, disclose, or process personal information.
5. Sharing and Disclosure of Information
MEEK Technologies does not sell customers' personal information to third parties for their independent marketing purposes.
We may share information only where reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
5.1 Service Providers
We may use third-party providers to support the operation of MEEK POS and our business, including providers of:
Cloud hosting, servers, and infrastructure.
Domain and website services.
Payment processing and transaction verification.
Email and customer communication services.
Technical support, maintenance, and monitoring.
Security, backup, and related IT services.
These providers may process information on our behalf or as independent service providers, depending on the service arrangement.
5.2 Legal Obligations
We may disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, or lawful requests from competent authorities.
5.3 Security and Protection of Rights
We may disclose relevant information when necessary to investigate suspected fraud, prevent misuse, protect the security of our systems, enforce our contractual terms, or protect the rights and safety of customers and other individuals, subject to applicable law.
5.4 Business Transfers
If MEEK Technologies undergoes a merger, acquisition, restructuring, or transfer of relevant business assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
6. Payment Security
MEEK POS may support payments through third-party payment gateways or other payment service providers, depending on the available payment options.
Payment transactions may be redirected to, embedded through, or otherwise handled by the relevant payment provider. The provider's own terms and privacy policy may apply to information submitted directly to it.
MEEK Technologies uses payment-related information available to it for purposes such as transaction verification, subscription activation, billing administration, and customer support.
Customers should never share their payment PINs, one-time passwords (OTPs), or other confidential authentication credentials with unauthorized persons.
The precise payment data handled or retained by MEEK Technologies depends on the payment integration and applicable service configuration.
7. Cookies and Similar Technologies
Our website and application may use cookies or similar technologies to support essential functions and improve the user experience.
These technologies may be used for:
Maintaining login sessions and authentication.
Supporting website functionality and security.
Remembering user preferences.
Understanding website performance and usage, where analytics tools are implemented.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain website or application functions from working correctly.
Where applicable law requires consent for non-essential cookies or tracking technologies, we will obtain the necessary consent before using them.
8. Data Storage, Retention, and Deletion
MEEK Technologies retains information for as long as reasonably necessary to provide the service, manage customer accounts, maintain business records, meet legal obligations, resolve disputes, and protect the security of our systems.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
For subscription and payment records, information may be retained for accounting, auditing, legal, and dispute-resolution purposes.
For business data stored in MEEK POS, retention and deletion may depend on the customer's account status, service configuration, applicable agreement, technical requirements, and legal obligations.
Customers may contact us to enquire about access, correction, export, or deletion of their information, subject to technical feasibility, applicable contractual terms, and legal requirements.
Closing an account or allowing a subscription to expire does not necessarily result in the immediate deletion of all associated records. Certain information may need to be retained for legitimate business or legal purposes.
Where data deletion or export procedures apply, customers should follow the relevant account process or contact our support team for assistance.
9. Data Security
MEEK Technologies takes reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the applicable system and configuration, security measures may include access restrictions, authentication controls, secure communications, system monitoring, and backup procedures.
Customers also play an important role in protecting their information. They should maintain strong passwords, keep login credentials confidential, restrict access to authorized users, and secure the devices used to access MEEK POS.
Although we take reasonable steps to protect information, no internet-based system or electronic storage method can be guaranteed to be completely secure.
In the event of a security incident, we will take appropriate steps in accordance with applicable law and our incident-response procedures.
10. International Data Processing
MEEK POS is intended for use by customers in different countries. Depending on the customer's location and the infrastructure and service providers used, information may be processed or stored in Bangladesh or other countries.
Different jurisdictions may have different data protection laws and requirements.
Where international transfers of personal information occur, MEEK Technologies will take steps required by applicable law and any relevant contractual arrangements.
Customers using MEEK POS internationally should ensure that their own use of the platform complies with the privacy and data protection requirements applicable to their businesses and customers.
11. Third-Party Websites and Services
Our website or software may contain links to third-party websites, payment services, or integrations.
MEEK Technologies does not control the privacy practices of independent third-party providers. Any information you provide directly to such providers is subject to their applicable terms and privacy policies.
We encourage customers to review those policies before using third-party services.
12. Your Privacy Rights
Subject to applicable law, individuals may have the right to:
Request information about the personal data held about them.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to or request restrictions on certain processing activities where such rights apply.
Withdraw consent where processing is based on consent.
Raise concerns or submit a privacy-related complaint.
To exercise an applicable privacy right, please contact MEEK Technologies using the contact information provided in this policy.
We may need to verify your identity or authority before processing a request. Some requests may be limited where information must be retained for legal, accounting, security, or contractual purposes.
Where a customer controls personal data entered into MEEK POS about their own customers or employees, requests concerning that information may need to be directed to the relevant customer business in the first instance.
13. Children's Privacy
MEEK POS is a business software service intended primarily for businesses and their authorized users. It is not designed specifically for children.
We do not knowingly seek to collect personal information directly from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.
14. Marketing and Service Communications
We may send customers communications necessary to operate their accounts, including registration confirmations, payment notifications, subscription expiry reminders, security alerts, and important service updates.
Where permitted by applicable law, we may also send information about new features, product improvements, or promotional offers.
Customers may opt out of promotional communications where an opt-out mechanism is provided. Opting out of marketing communications will not prevent us from sending essential service, billing, security, or legal notices.
15. Changes to This Privacy Policy
MEEK Technologies Limited may update this Privacy Policy from time to time to reflect changes in our products, business practices, technology, service providers, or applicable legal requirements.
The latest version will be published on this page with its updated effective date or revision date.
Customers are encouraged to review this page periodically to remain informed about how their information is handled.
Where required by applicable law, we will provide notice of material changes or obtain additional consent.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, the information we process, or your privacy rights, please contact us.
Company: MEEK Technologies Limited
Product: MEEK POS
Website: https://www.meekpos.com
Privacy and Support Email: info@meektechnologies.com
Business Address: 1/2 Asadgate, 3rd Floor, Asad Avenue, Mohammadpur, Dhaka-1207, Bangladesh.
We will review privacy-related enquiries and respond within a reasonable timeframe, subject to applicable legal requirements.