1. Introduction
MEEK POS is a digital Point of Sale (POS) software product developed by MEEK Technologies Limited and provided through a Software-as-a-Service (SaaS) model.
Customers can register online, select an applicable subscription plan, complete payment, and access the software electronically. As MEEK POS is a digital service, no physical delivery is required.
This Refund and Cancellation Policy explains our approach to refunds, subscription payments, service activation, and technical issues affecting access to the software.
2. Refund Policy
All successful subscription payments are generally non-refundable once the customer has been provided access to the subscribed MEEK POS service.
When a customer successfully registers, completes the required payment, and receives access to the subscribed POS system, the service is considered to have commenced.
Accordingly, we do not provide refunds for the remaining subscription period simply because a customer changes their mind, decides not to continue using the software, or no longer requires the service.
This policy applies to both monthly and yearly subscriptions, subject to applicable law and the exceptions described in this policy.
3. Payment and Service Activation
The registration and payment processes are connected to the activation of the subscribed service.
The standard process is as follows:
The customer registers through the MEEK POS website.
The system generates or provides the relevant application URL and login credentials.
The customer completes payment for the selected subscription plan.
Upon successful payment confirmation and account activation, the customer receives access to the subscribed version of MEEK POS.
The subscription remains valid for the applicable monthly or yearly subscription period.
Once the customer has successfully paid and can access the subscribed service, the payment is considered to have been applied toward the provision of that service.
4. Technical Issues and Failure to Access the Service
If a customer has successfully completed payment but cannot access MEEK POS because of a technical issue attributable to our service, the customer should notify MEEK Technologies Limited promptly.
Upon receiving the complaint, we will investigate the issue and make reasonable efforts to restore access or resolve the technical problem within a reasonable timeframe.
Customers should provide the registered email address, relevant transaction reference, and a description of the problem to help us investigate efficiently.
If we are unable to provide the paid service, or a material service failure remains unresolved, we will review the circumstances and determine an appropriate remedy in accordance with applicable law and our contractual obligations. Any refund required by applicable law will be provided.
5. Free Trial Period
MEEK POS may offer a free trial for a limited period, depending on the company's prevailing policy or promotional offers.
Trial access may be available for up to 72 hours or another period specified by MEEK Technologies Limited.
A free trial does not constitute a paid subscription. Customers who choose to continue using the full version must complete the required payment process.
The refund policy applies to paid subscriptions and does not create an entitlement to a refund for a free trial.
6. Monthly and Yearly Subscriptions
MEEK POS may be offered under monthly or yearly subscription plans.
Monthly Subscription: Payment covers the applicable monthly subscription period.
Yearly Subscription: Payment covers the applicable yearly subscription period.
Subscription Expiry: Access to paid features may be restricted when the subscription expires unless it is renewed.
Early Discontinuation: If a customer chooses to stop using the service before the end of a paid subscription period, no pro-rata or unused-period refund will generally be provided once access has been granted, subject to applicable law.
Customers are encouraged to select the subscription plan that best suits their business requirements before completing payment.
7. Subscription Cancellation and Renewal
Customers who no longer wish to continue using MEEK POS may contact MEEK Technologies Limited to request cancellation or non-renewal of their subscription, subject to the available subscription arrangements.
Cancellation or non-renewal does not automatically entitle a customer to a refund for a subscription period that has already commenced and been made accessible.
Any automatic renewal arrangements, where applicable, will be governed by the terms communicated during purchase. Customers should follow the applicable cancellation procedure before the next renewal date to avoid further charges.
8. Duplicate or Incorrect Payments
If a customer believes that they have been charged more than once for the same subscription or that a payment has been processed incorrectly, they should contact our support team with the relevant transaction details.
We will investigate the matter and, where a duplicate or erroneous charge is confirmed, arrange an appropriate correction or refund in accordance with applicable law and the relevant payment provider's procedures.
9. Payment Disputes
Customers are encouraged to contact MEEK Technologies Limited directly if they experience a billing issue, payment discrepancy, or difficulty accessing a paid subscription.
We will review the available transaction records and work toward a fair resolution. This policy does not limit any rights or remedies available to customers under applicable law or through their payment service provider.
10. How to Request Assistance
For technical access issues, subscription cancellation, duplicate payments, or refund-related enquiries, please contact us with the following information:
Registered name and email address.
Relevant payment transaction reference.
Subscription plan and payment date.
A brief description of the issue.
Company: MEEK Technologies Limited
Product: MEEK POS
Website: https://www.meekpos.com
Support Email: info@meektechnologies.com
Business Address: 1/2 Asadgate, 3rd Floor, Asad Avenue, Mohammadpur, Dhaka-1207, Bangladesh.
We will review the request and respond within a reasonable timeframe.
11. Policy Updates
MEEK Technologies Limited reserves the right to update this Refund and Cancellation Policy when necessary to reflect changes in our services, subscription arrangements, or applicable legal requirements.
The latest version will be published on this page with the updated effective date.
12. Acknowledgement
By registering for, purchasing, or subscribing to MEEK POS, customers acknowledge that the product is a digital service, that access is provided electronically, and that successful payment followed by access to the subscribed service generally makes the payment non-refundable, subject to applicable law and the exceptions described in this policy.